Why Integrate Multiple Payment Gateways in Salesforce?

Businesses often rely on a single payment gateway for all their payment processing needs. But its failure can cause severe losses to your business. According to a Testfort study, e-commerce businesses incurred a $1.86 trillion loss due to payment gateway failures alone in 2024. 

Not only this, but a gateway facing downtime can degrade the brand reputation and result in long-term financial challenges. Therefore, to handle these complications, businesses should deploy multiple payment gateways as a backup. 

Additionally, with so many gateway options available, why are you limiting yourself to one? 

In this blog, we will help you explore why you should integrate multiple payment gateways and how. 

Let’s get started! 

Why Integrate Multiple Payment Gateways?

Here is a list of the benefits of multiple payment gateway integration in your Salesforce:  

1. Reduced Cart Abandonment

Cart abandonment is the biggest challenge in online transactions. Customers often cancel their orders due to payment processing issues or a need for more suitable payment options. 

With multiple payment gateways integrated into your website, customers can make payments from their preferred mode. Therefore, it reduces the risk of abandoning carts. 

2. Easy Coping with a Gateway Failure

Relying on only one payment gateway could result in limited functionality for businesses. There could be multiple reasons for a payment gateway to fail:  

• Unplanned disruptions in service due to server failure, network outage, or hardware crash. 
• A planned and communicated downtime of service due to system upgrades or infrastructural changes.
• The system is accessible, but responsiveness is affected due to code errors, bugs, or overuse of resources.
• API failures and timeouts under high-traffic events disrupt the connectivity between Salesforce and the payment gateway. 

All these technical glitches might lead to incomplete checkouts, causing frustration among customers, directly impacting the sales growth of your business. 

Therefore, by integrating multiple payment gateways in Salesforce, you can avoid these risks. If one Salesforce payment gateway fails, you can automatically reroute the pending payment processing task to another backup gateway. This backup approach ensures business continuity, simplifies checkout processes, and protects revenue streams even during technical issues.

This particular feature is present in ChargeOn. It allows you to switch to another Salesforce payment gateway or even another method when the default one fails to transact. 

3. Global Reach 

With so many gateways across the globe, some cater to global access, and some may be region-specific. Some may charge high fees for processing transactions in leading international companies, and some may restrict payments in countries lacking proper banking infrastructure. 

Integrating multiple payment gateways is the solution for all. You can reach a wider market, catering to varied customers, and accept region-specific currencies and payments easily. 

Moreover, this architecture promotes the use of local payment methods of the preferred region that help simplify the checkout process for your international customers.

4. Eliminates Vendor Lock-in 

Having multiple payment gateways reduces dependency on a single vendor, so you can switch between providers. In case a provider raises fees, changes terms, or discontinues a certain feature, you can shift to other alternatives. 

Facilitating Multiple Payment Gateway Integration In Your Salesforce

In order to ensure a seamless integration, it would require accurate object mapping, compatibility testing, and technical efforts, while also requiring Salesforce expertise. 

Doing it manually might be time-consuming and prone to errors. But what if you have a pre-built solution for the same? ChargeOn is your go-to Salesforce native payment processing and orchestration solution that helps in integrating multiple payment gateways into your business. It eliminates all the hassle of APIs and plugins and simply establishes the connection. This solution is built keeping all the considerations in mind, such as routing logic, data security, compliance, and settlement logic. 

CTA: Explore other versatile features of ChargeOn on AppExchange

Best Practices for Integrating Multiple Payment Gateways in Salesforce

Here is a list of key considerations:

1. Assess Your Business Needs

Evaluating your business requirements and understanding your target audience are the initial steps to identifying which payment gateway caters to your business needs. See which countries you would want to target, who your customers are, and what payment methods they prefer. 

2. Choose Compatible Payment Gateways

Once you know what your business requires, you can select the payment gateways aligned with your business needs. Be they region-specific, international, or national. 

Some of the popular payment gateways compatible with Salesforce and offering seamless integration include PayPal, Stripe, and more. Research each gateway feature and check customer reviews to make an informed decision.

3. Evaluate Security and Compliance 

Ensure that the payment gateways you opt for are compatible and secure. Here is a list of compliances that you should consider: 

• PCI DSS (Payment Card Industry Data Security Standard)
• KYC and AML (Know Your Customer, Anti-Money Laundering)
• GDPR (General Data Protection Regulation)
• PSD2/PSD3 (Payment Services Directives)
• DORA (Digital Operational Resilience Act)
• Data Privacy Laws
• Card Network Rules

This validates the security practices of a gateway and builds trust, ensuring that customer payment details and transactions are safe. 

4. Customization and Branding

Most Salesforce payment gateway integrations allow you to customize the payment process to match your brand’s look and feel. Ensure the payment pages reflect your company’s branding for a consistent user experience.

5. Monitor and Optimize

Once the Salesforce payment gateway integration goes live, maintain vigilant oversight over its performance. Track transaction success rates, customer feedback, and any technical glitches. Use the insight to optimize the payment process and enhance customer satisfaction.

CTA: Explore other key elements of your payment architecture in this e-guide. 

Final Take 

Integrating multiple payment gateways with Salesforce empowers businesses to offer customers greater flexibility and reliability, reduce operational risks, and future-proof payment processes. 

By adopting this approach, businesses can minimize revenue loss, avoid vendor lock-in, and stay compliant with evolving regulations, making payments smoother and business growth more resilient.