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Verify Gateway Credentials

Confirm ChargeOn can actually reach your gateway with the credentials you entered, before you trust it with a live payment.

Before You Start

Steps

  1. Open the payment gateway record.

    The named payment gateway record with Verify Credentials highlighted beside Edit

  2. Click the Verify Credentials quick action.

  3. Wait for it to finish.

  4. Check the Last Verify Credential Status field.

    A payment gateway record showing the result of its last credential check

What You Should See

Success, with the verification date filled in on the gateway record.

If It Does Not Work

Symptom Likely cause What to do
Failure, and the gateway is NMI Use a test transaction to verify NMI’s connection Take a payment with test credentials, then compare Transaction History with the NMI dashboard
The gateway is Linked2Pay and you see an error during verification Use a test transaction to verify Linked2Pay’s connection Take a payment with test credentials and confirm the result in the Linked2Pay dashboard
Genuine failure on any other gateway Wrong API key, expired credentials, an incorrect Base URI, or the gateway blocking your Salesforce org's IP address Check each of these in turn against what your gateway provider issued you